You know what the BBB is, right? They call themselves the “Better Business Bureau”.
Here is my truthful experience with the so-called “BBB”. Because this is truthful, they cannot sue me for libel or defamation.
1) I am a business owner in Northwest Indiana.
2) I received a “spam” (unsolicited email) from the Northern Indiana BBB, inviting me, a business owner, to become a member.
Now, why did I receive an email from the Northern Indiana BBB? Why didn’t I get an email from the BBB of Northwest Indiana? Interesting story.
From what I understand, there was a BBB of Northwest Indiana, based in the city of Gary. They were endeavoring to move their offices to Michigan City. A building owner offered to rent them the building, and he paid tens of thousands of dollars to do so. Then the BBB of Northwest Indiana reneged on the deal. A lawsuit ensued.
Here is the story from the local newspaper, the South Bend Tribune, May 9, 2007:
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BBB owes $50K
By Yavonda Smalls, The South Bend Tribune
Building owner doubts he will ever get paid
The Better Business Bureau of Northwest Indiana Inc. admitted in court last week that it does, in fact, owe local businessman Arnold Besse for a failed lease agreement Besse had signed with the BBB.
Besse isn’t holding his breath until he gets the money, though.
“I could’ve asked for a million bucks … they’d agree to anything because they don’t have it to pay,” Besse, owner of Prince Galleries, 726 Franklin St., said Wednesday. “It takes a lot of nerve to do what they did.”
Besse found out last week that LaPorte Superior Court 4 Judge Robert Boklund judged in Besse’s favor and that the Better Business Bureau owes him $50,000.
He has been fighting the BBB for more than a year. He entered into a lease more than a year ago with the then-head of the BBB’s Northwest Indiana division, Morris Cochran, to rent an office in the 700 block of Franklin Street.
Besse owns the building, which is the home of his art gallery and WIMS Radio.
Cochran brought in local contractors to refurbish the office and retrofit it to accommodate the BBB office, which he said was moving from Merrillville to become a regional office encompassing Lake, Porter, LaPorte and possibly St. Joseph counties.
The BBB exists to keep business from taking advantage of customers.
When nearly $40,000 in work already had been done to the office and more than $10,000 remained, Cochran was fired from the BBB, which said it was consolidating its Northern Indiana divisions into the Fort Wayne office.
Besse’s Michigan City attorney, Bill Nelson, said Wednesday that the Better Business Bureau didn’t contest the court case and, in a surprise move, stipulated to the amount Nelson had asked for, which he said included the cost of the work already done as well as missed rent.
“They said we don’t agree, but we know we have a problem,” Nelson said Wednesday. “We set a trial date and when we showed up to set the date, they instead admitted judgment. Then we sent a letter on what we felt the judgment should be and, two days before the hearing, they told me if I put together the paperwork they’d sign it.”
The judgment was for nearly $50,000, and will likely grow to over that amount as it goes unpaid, Nelson said. The BBB has contended in the past that it isn’t responsible for Besse’s situation because Cochran was a contract employee.
Besse said he needs an additional $10,000 to take the office to the point it can be rented to someone else. He paid the contractors’ bills last year to keep them from placing a lien on the building.
He’s resigned himself to the fact that he probably won’t receive a cent of the settlement. Nelson said he didn’t know if the BBB has the authority to pay the judgment, but said he doubts it.
“I don’t know if the operation has finally shut down completely, but I’ve been told there are no assets,” he said, noting the irony he sees in the whole mess. “The Better Business Bureau did to (Besse) what they exist to stop others from doing,” Besse said.
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So, anyway the BBB of Northwest Indiana eventually dissolved, from what I understand, and was taken over by the BBB of Northern Indiana.
3) Back to my story: I apply to become a business member of the BBB, and sent them my $400. I was told a time frame as to when the approval would take place (two weeks).
4) Three weeks passed, no word. I call my contact (Diana Bookmiller). She was in a meeting, so I left a polite voicemail.
5) No response. After a few days, I call again. Again, she was in a meeting, so I left another voicemail. In this voicemail, I said that if I did not hear from her soon, I wanted my membership dues ($400) refunded!!!
6) A few hours later, I got a response from her. I wonder why? Why did she respond then, but not respond with my first call? Anyway, she told, me by application was “being reviewed”, and I would hear from them in a week or two.
7) Again, three weeks passed. I called my contact. Again, she was in a “meeting”. I asked to talk to her supervisor. He, too, was in a “meeting”. I asked to his supervisor. He, too, was in a meeting. I continued up the feeding chain this until I got to the head honcho (Michael Coil) of the Northern Indiana BBB. But, he, too, was in a meeting.
8) I then continued a series of nasty, nasty emails and faxes, trying to get their attention, trying to get them out of their endless meetings, telling them that I just wanted my money back. ALL THEY HAD TO DO IS TO DO WHAT THEY PROMISED IN THE TIMEFRAME THEY PROMISED. Instead, I just go the proverbial “run-around”.
9) If that was too much to expect of them, at least they could have given me a “heads up” and let me know that there would be a delay.
10) And even if THAT was beyond them, at least they could respond to my calls; I shouldn’t have to use threatening voice mails, faxes and emails to get their attention!
AM I BEING UNREASONABLE?
11) Eventually, I did get my membership application back, although the BBB kept my $50 application fee.
MORAL OF THE STORY
In my opinion, the BBB is a scam. I have read many, many other anecdotes on the web. Here is what I have gleaned:
1) If your business is a member of the BBB, you will always get a good rating which potential customers will see.
2) If not (that is, if you do not cave in to their [in my opinion] extortion tactics to become a business member)… good luck with that.
SUMMARY
Better Business Bureau? Right. Caveat Emptor.
On the acclaimed website, SmartMoney.com, you will find the article: Is the BBB Too Cozy With the Firms It Monitors?. Here you will find the interesting statement:
“Instead of pronouncing a firm ’satisfactory’ or ‘unsatisfactory’ in its reliability reports, the bureau is now issuing a new label, ‘accredited,’ that any business can obtain by becoming a BBB member. Council CEO Steven Cole says the business will still have to meet certain standards, but a number of chapter presidents expressed concern that disturbed companies could use the label to hide problems.”
So the CEO of the Better Business Bureau corporation says that [accredited members] will still have to meet certain standards.”. What standards? That they will have to pay their membership dues on time?
The BBB needs to stop whitewashing the public and come forward with what their real agenda is.
The last statement is entirely rhetorical. In my opinion, I believe I know what the BBB’s real agenda is: to protect the BBB’s bottom line, to assure maximum income for the principals involved (whether it be money or a shiny Mercedes-Benz).
In my opinion, despite their “warm and fuzzy” reputation, the BBB is not working in your real interest. Neither the hard-working businessman nor the hard-working consumer, just trying to find value in his hard-earned dollar, will find any value in the skewed opinions of such an organization.
’nuff said.